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HOW TO WORK WITH MOVERS

 

  • Reserve your mover two to four weeks before your actual moving day. 
  • Ask friends and family for recommendations. 
  • Call your insurance company to verify your items are insured during the move. 
  • When interviewing potential moving companies ask them: 
    • if they are insured and bonded 
    • do they use full-time employees or part time employees 
    • how are their employees trained 
    • will they provide a free estimate 
    • how did they arrived at their estimate 
      • does the estimate include packing and unpacking services 
      • are there additional charges for large items such as pianos and big screen TVs 
      • is there a minimum charge policy 
      • is it based on the piece or by the hour 
      • is there a charge for travel time from their office to your location 
    • what is the cancelation policy 
    • will they deliver wardrobe boxes ahead of your moving day 
      • ask the width of the wardrobe boxes, then measure the clothes in your closets (including coat closets) to see how many wardrobe boxes you'll need 
    • how do they handle disputes about damaged items 
    • what are the various payment options 
    • will they have a contact person on site or provide a contact number for move day 
    • if they will provide references. 
  • For larger appliances, check your owner's manuals to ensure if there are special instructions for moving and indicate that to the movers. 

 

Loading 

  • If you ordered a packing crew, it will usually arrive the day before loading. 
    • Be at home that day to supervise the packing. 
    • Pack all valuables you want to take with you by yourself. 
    • Make sure fragile items receive special attention. Label them FRAGILE. 
  • The last things on the truck are usually the essential items you will need right away. Make sure they're last. 
  • Compare the mover's inventory with your records and make sure you agree on the condition of your household goods. You may want to take photographs in case a dispute arises. Make sure you get a copy of the inventory list. 
  • Give a last minute check to every room and closet before the van leaves. Make sure the water, furnace and air conditioner are shut off, windows are shut and locked, and the lights are switched off. 
  • Check the Bill of Lading for accuracy and completeness before you sign it. Keep a copy for your records. 
  • Make sure you have the van driver's name and contact information, and give him contact numbers at the destination. 
    • Confirm directions to your new home with your driver. A printed map is always helpful. 

 

Unloading 

  • Be at your new home before the movers. You may be charged for waiting if you are late. 
  • Place a floor plan of your new home by the entrance reflecting your room colour-coding system and indicating where to place each piece of furniture. 
    • Placing signs on the walls where items should go, including boxes, is also helpful. 
  • Check the condition of each box or household item as it is unloaded. Make a list of all missing or damaged items on the mover's copy of the inventory form. 
    • Since you will do most of the unpacking after the movers leave, it is a good idea to make a "subject to inspection for loss or concealed damage" note on the inventory form. By signing the inventory sheet, you are acknowledging receipt of all items listed. Personally report any loss or damage to your salesperson or move coordinator. 
  • To prevent possible damage, television sets, other electronic equipment and major appliances should not be turned on before they have a chance to adjust to room temperature.

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